Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

This study explored how 14 higher education and student affairs (HESA) professionals navigated institutional policy vacuums to address interpersonal racial conflict between students. Grounded in perspectives of policy vacuums, findings revealed that HESA professionals learned about racial conflict by referring to their own personal, professional,…

The purpose of this qualitative study was to investigate the stories shared by interventionists which focused on the work they do to create student connectedness in rural middle schools. Illinois schools are designated by performance indicators, where successful schools are rated "Exemplary" or "Commendable" based primarily on…

This executive dissertation assumes a sensemaking lens to investigate how Assistant and Associate Vice President (AVP)-level administrators in student affairs approach their supervisory roles within the current climate of higher education and employment. The study's primary goal is to identify how leaders can prepare for changing employment trends…

International student satisfaction has become a widely studied topic with the emergence of English-language study programs in higher education institutions (HEIs). Numerous studies arose in connection with understanding what factors influence international student satisfaction, determining service elements as crucial indicators of student…

Despite the Americans with Disabilities Act and the Individuals with Disabilities Education Act boosting postsecondary education for students with intellectual disabilities, only 4% of U.S. institutions offer specialized programs (Arrojas, 2023). A Historically Black Community College in the southeastern United States notably lacks resources for…

Guided Pathways is a systemic reform movement focused on increasing community college completion rates and student achievement (Bailey et al., 2015b). Within the California community college (CCC) System, every college is implementing Guided Pathways, and the California Community College Chancellor's Office (CCCCO) continues to use this framework…

Higher education institutions need to be responsible for understanding the characteristics and qualities of learners who decide to take courses with them; online vs. on-campus and what it takes to keep them learning at an institution. Taking heed and modifying structures, communications, and services will help learners and institutions in this…

This study investigated the use of othermothering as a relationship building approach in student affairs at Historically Black Colleges and Universities (HBCUs) and its association with job burnout outcomes in HBCU student affairs professionals. Job burnout outcomes affect job turnover intention decisions (Michaels & Spector, 1982); therefore,…

Background/Context: Social network analysis has been used to demonstrate an association between individuals' relationships and their engagement in areas such as public health (Perry & Pescosolido, 2015) and teacher professional development (Penuel, 2009). We extend and apply this approach to the higher education context. We operationalize…

"The Heritage of Student Affairs in Higher Education: History, Philosophy, and Values" is a valuable resource for student affairs educators seeking to discover their professional roots. It focuses on student affairs in the United States. It offers insights into the philosophical foundations of the field, including history, values,…

California State University, Bakersfield (CSUB) received a six-year grant, "Providing Aid for STEM Success" (PASS), from the National Science Foundation (NSF) in March 2024 to offer scholarships and tailored support to academically talented, low-income students in Science, Technology, Engineering, and Mathematics (STEM). In its inaugural…

Resident directors (RDs) in Europe manage a university in a microcosm--overseeing academic affairs, student affairs, finances, facilities, human resources, legal issues, and health and safety. Literature on the RD role remains scarce, and we sought to fill this gap by examining the lived experiences of 22 RDs in Europe. Our phenomenological study…

Issues of sustainability, plus how to both prepare students and lead organizations in working for sustainability, often remain a curricular afterthought for higher education administration. While recent research on sustainability education has advocated for embedding sustainability in all coursework across curricula, Higher Education and Student…

Purpose: The purpose of this article is to synthesize the literature around Hispanic-Serving Institutions (HSIs), community colleges, and Latina/o/x community college students to propose practices specifically for community colleges that are officially designated HSIs or want to be more Latinx-serving. Argument: Utilizing the conceptual framework…