If centralising university services is regarded as operationally ineffective, why do managerialised universities continue to organise themselves this way? We investigate an occurrence of this paradox at a regional Australian university, where professional staff services were centralised for a period of 7 years. They were separated from academics…

The student affairs administrator needs to be legally-aware, but not legally-qualified. This article seeks to cover the key legal concepts or principles underpinning the University-Student (Business2Consumer) contract that is at the core of the University's legal relationship with its Students. It does so by exploring the leading cases setting out…

This study attempts to understand the perception of a specific group of stakeholders, front-line staff, by their response to the communication received during an enterprise resource system (ERP) implementation process. This study also aims to identify how communications contributed to resistance or acceptance of the enterprise system once the ERP…

Mid-level administrators occupy a complex position within higher education institutions, a role defined by "middleness" (Gleeson & Shain, 1999, p. 488), which characterizes their place in institutional hierarchies between superiors and subordinates. Mid-level administrators often feel isolated since they cannot be seen as having…

For a very long time, Chicanas have experienced longstanding marginalization and oppression in higher education. They have been subjected, degraded and their voice silenced due to long-standing discrimination and oppression. Thus, the number of Chicanas in leadership roles in higher education is dismal. The purpose of this qualitative study was to…

Ximena was sure she would be appointed as the Director of Student Life at Aspirante University, a Hispanic-Serving Institution. As interim director, Ximena strove to enact servingness in her everyday practice. Her efforts to create a culturally responsive, relevant, and affirming campus environment for Latinx students were unparalleled. However,…

The onset of the COVID-19 pandemic triggered unprecedented disruptions in higher education, forcing swift changes to core operations, particularly within divisions of student affairs. A review of the literature reveals COVID-19 presented many unique challenges for students and student affairs professionals, including disruptions in traditional…

Using the Applied Critical Leadership (Santamaría & Santamaría, 2012) framework to operationalize leadership and to celebrate the ways in which Black women Vice Presidents of Student Affairs (VPSAs) acquire institutional access to create real change, this study sought to identify what motivates Black Women to engage in creating supporting…

Mid-level student affairs professionals are leaving the field at an alarming rate. Even though many studies have given considerable attention to the reasons employees leave, less attention has been given to the reasons they decide to stay. The purpose of this mixed-methods sequential explanatory study was to examine factors influencing mid-level…

Striving antiracist frontline student affairs educators work from commitments to racial equity and racial justice. Yet, when responding to racist harms, they must navigate institutional investigative practices. In this institutional ethnographic study of a Predominantly and Historically White Institution (PHWI), despite frontline educators' aims,…

This study explores the success strategies employed by Black women to overcome the concrete ceiling and attain Vice President of Student Affairs (VPSA) roles at predominantly white institutions (PWIs). The findings aim to inform the development of policies and procedures that address challenges related to access and visibility for Black women at…

Research that examines the lived experiences of Black senior level student affairs administrators at predominately white institutions remains limited (Wolf & Freeman, 2013). The underrepresentation of administration of color in higher education is one of the most important ethical dilemmas facing colleges and universities today (Wolf &…

The continued underrepresentation of student affairs Professionals of Color poses an ongoing challenge to fully realize the supposed values of social justice and inclusion in student affairs. Midlevel student affairs administrators provide a unique experiential lens to better understand organizational culture, critique structures, and challenge…

Higher education institutions do not have a history of being racially inclusive, and as a result, research and best practices around retention and student success have not been developed for underrepresented and minoritized students. Although there has been a surge in scholarship on diversifying higher education, literature, and identifying best…

This article relays the author's experiences and lessons learned after she was selected to serve as the faculty coordinator for first-year student scheduling at her institution. The new assignment to run the first-year scheduling function in the summer was supposed to be a way to do something interesting and engaging in the summer. It turned out…