This research gathered data from mid-level enrollment management practitioners to understand how they experienced the implementation processes designed to operationalize student services to support their traditional university's fully online distance education operation. Findings suggest that a strategic implementation plan, readiness assessments,…

Just over ten years ago, John Schuh and Ann Gansemer-Topf authored NILOA Occasional Paper #7, "The Role of Student Affairs in Student Learning Assessment" (2010). The authors identified contributions and challenges for student affairs assessment and called on student affairs professionals not only to develop meaningful programs and…

Greater levels of self-determination (SD) can positively impact the retention and college completion of students with disabilities (SWD). However, many SWD do not disclose and instead are likely accessing traditional campus supports. Disability/accessibility services professionals play an important role in helping all professionals working with…

While e-portfolios are increasingly used in higher education graduate professional programs (Underwood & Austin, 2016), few studies provide an overview of e-portfolios, particularly in the helping fields (Wakimoto & Lewis, 2014). The following article provides an overview of how a student affairs graduate preparation program implemented…

This mixed methods research study explored advisory programs in three middle schools located in Southeastern Pennsylvania. An advisory program is a fundamental component of an exemplary middle school yet there are often difficulties in implementing it successfully. Research indicates that a middle school advisory program cannot be successful if…

This study evaluates the effectiveness of providing the Mental Health First Aid training program to student affairs staff. The objective of the training was to increase knowledge of mental health, enhance sensitivity, and raise confidence to intervene and assist individuals experiencing a mental health issue. We found the training successfully met…

The purpose of this study was to explore teacher perceptions of providing transition services to high school students with special needs and to understand the variables that act as facilitators or barriers to providing those services. A qualitative research method was used to understand the perceptions of school personnel of transition services in…

This paper presents a study that incorporated an Internet survey to analyze disability-related perspectives held by higher education's disability service providers in the implementation of program standards. Incorporating disability studies scholarship, the quantitative study used the constructs of individual, social, and universal approaches to…

Suggests that student personnel services could be expanded to provide employee assistance programs for college faculty and staff. Outlines steps to implement an EAP including planning, organizing, budgeting, staffing, directing, and evaluating. Suggests more effective use of campus resources to preserve human resources. (JAC)

Why should service learning be placed within student affairs? What special skills can student affairs professionals bring to service-learning program implementation? How can administrators use this program to promote strong student affairs-academic affairs collaboration? This article discusses a "best practices" model that is working…

The accountability model presented in this report was developed by the Student Support Services staff of Gavilan College (GC) to help meet public demands for learner success, to increase efficiency, and to promote a proactive mode of delivering student support services. Introductory material traces the development of the model and discusses the…

Chief student-personnel officers (N=203) from two- and four-year private and public institutions responded to a management technique survey replicating a 1976 national study. Responses indicated that although management techniques have remained unchanged, application of the techniques varied between two- and four-year colleges and universities.…

Reviews one system successfully used to implement Total Quality Management (TQM) principles and techniques in a student affairs department at a large public university. Discusses TQM applications and argues that implementation of TQM requires both planned staff training and an organization-wide culture change. (RJM)

The Luke Principle states that the successful implementation of any organizational change requires a counting of the costs (Ousley, 2003). As developers do not construct a building, nor do governments go to war, without counting costs, administrators in higher education should not reorganize units or merge departments without counting costs. This…

Providing high-quality student services to students enrolled in distance education programs is a critical link to the academic success of this growing student population. (Contains 7 figures.)