The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls.

Our study uses an interdisciplinary theoretical lens to understand the complexity of community building as a precursor to restorative practices. Key to these measures is that offenders take responsibility for their actions and undergo reintegration into the school community. Yet, until these students feel they belong to the school community in the…

This paper investigated the causes, consequences and control of students' crises in public and private universities in Nigeria. Students' crises involve making protest by students' in pressing their demand on various issues with university authorities. In this regard, the study population comprised all the 81 universities in the country from which…

This report of the Ombudsman at Cornell University discusses: the composition of the staff; the volume of work; the sources of the complaints (the office serves the whole University community); the classification of complaints by subject, and source of complaints by College or Agency; the procedures used in handling the complaints; the types of…

How TV programs that prepare students for life's decisions are produced. (HB)

This report by the campus ombudsman at San Diego State College discusses in the preface some ways of approaching the position and the elements to be included in prospective job descriptions. The report begins with a description of the kind of person needed for such a position, how to establish the office and choose the man, the type of office…

The office of Ombudsman at San Jose State College was created as a response to a series of demonstrations by the black community protesting discrimination experienced on and around campus. The Ombudsman was to "search out and facilitate the removal of discrimination of the basis of race, creed, or national origin" wherever it occurred.…

Contends that peer mediation offers a way for students to settle disagreements without violence and without involving the traditional system of school discipline. Discusses brief background about peer mediation, then presents one high school mediation program that has been implemented and evaluated. Outlines step-by-step approach to implement a…

The purpose of this exploratory study was to identify a range of conflicts that had occurred between several parents and the schools their children attended. The parents of 12 families were interviewed in depth about unresolved conflict situations that involved their children. In 10 cases the child had been moved to another school as a consequence…

Findings of a California secondary school survey of procedures for solving students' problems are presented here, along with recommendations for designing an effective problem-solving mechanism. (Author)

Peers can provide types of assistance that enhance student development. This training course presents ways in which students can be trained as peer helpers. Those who use the manual are encouraged to tailor skills and activities to fit the needs and interests of their particular groups and schools. The course is divided into two parts. In part 1,…

This booklet provides basic, practical information to assist adults in helping young children to resolve their conflicts with each other. Following introductory information, the booklet discusses why conflict occurs between young children, focusing on children's ability to respect the rights of others, control expressions of anger, assert…

Calls attention to a process of social negotiation in specific contexts between the distressed person and those with whom he/she is involved that shapes the way troublesome events are progressively understood. (Author/AM)

Describes elephant experience as situation which person is unable to integrate. Discusses ways in which school personnel can help student to cope more effectively by understanding the symptoms, sources, and process of using experience constructively. (CJ)