Background: While surveys that measure readiness for online learning are not new, gaps exists in ensuring such tools are student-centered and directly inform student support strategies. Thus, a new orientation support program was creating for all incoming online students at a large public university. The Online Readiness and Student Success Assessment (ORSSA) was presented in an interactive video survey format asking open-ended questions about the online skills, needs and preferences of learners. Based on ORSSA responses, students are provided a customized online success plan of bookmarks, online resources and links to university support services. This paper analyzes the initial results from the first 392 participants in the ORSSA survey, with an eye towards validating the proprietary ORSSA survey and identifying new findings for student success plans for online learning. Methods: Qualitative survey data was analyzed to provide a contextual understanding of the following research questions: 1. What challenges with online learning do these students identify? 2. What opportunities for support do students indicate that they need to prepare them for online learning? Results and Implications: A holistic online student success framework comprised of five elements that emerged from ORSSA survey analysis is proposed. This framework is entirely based on the open-ended responses (voices) of incoming students, and identifies the support tools, resources and services that students feel they need to be successful in their online learning programs. The five elements are: student organization, faculty online competency, student feeling of belonging, university support services and student engagement. Recommendations and examples of how university administration can implement and deliver these five elements are proposed.