Describes the work of the Center for the Study of the Center for the Study of Student Citizenship, Rights, and Responsibilities. (SP)

The purposes of the study were: (1) to define the campus Ombudsman; (2) to review the circumstances leading to his appearance on the academic scene, (3) to describe his activities, and (4) to analyze the effects of his activities. Campus Ombudsmen were interviewed at six institutions including: the University of California at Berkeley, Columbia…

In this article the author, himself a full-time ombudsman at a large urban college, attempts to correct some prevailing misconceptions about the office and indicate the source of an ombudsman's effectiveness. (Author)

After briefly reviewing the history and characteristics of the office of the Ombudsman, the author discusses the establishment of that office at Michigan State University. The functions of the Ombudsman, who is to be appointed by the President from among the senior faculty are to establish procedures for receiving requests, complaints, and…

This paper suggests the development of a new guidance career field to serve urban students with social and emotional problems. The training emphasis would be on student strengths rather than deficiencies, and pupil growth would be facilitated through the active involvement of the guidance worker in the total life space of the maladjusted child.…

Only 35 per cent of the 177 responding public 2-year colleges surveyed have studied the ombudsman concept. Most of these 2-year college presidents feel that a college ombudsman is unnecessary. (CA)

This report by the campus ombudsman at San Diego State College discusses in the preface some ways of approaching the position and the elements to be included in prospective job descriptions. The report begins with a description of the kind of person needed for such a position, how to establish the office and choose the man, the type of office…

The position of ombudsman at institutions of higher education is discussed in terms of role, responsibilities and limitations. The author believes the need for an ombudsman stems from a greatly increased student enrollment and an accompanying impersonality regarding academic and administrative procedures. There is a discussion of typical problems…

The office of Ombudsman at San Jose State College was created as a response to a series of demonstrations by the black community protesting discrimination experienced on and around campus. The Ombudsman was to "search out and facilitate the removal of discrimination of the basis of race, creed, or national origin" wherever it occurred.…

The secondary school counselor, as quasi-ombudsman, differentiates between the role of counselor as consultant (where the counselor's primary task is to aid the individual to develop strength to resolve personal difficulties himself) and role of counselor as ombudsman (where the counselor can go over the head of a recalcitrant teacher to correct…

The problems brought to the Ombudsman Office at the University of Tennessee, Knoxville, are considered. Many of the questions brought to the Ombudsman Office concern grades and grading practices, but nonacademic problems are also questioned. Many of the problems are the result of misinformation having been given to the student. Patronizing or rude…

Aspects of an ombudsman's conduct that may effect his impact on an organization are illustrated. Daily activities are partitioned into three phases: appearance, problem definition, and resolution. Judith W. Harvey's commentary on the paper is included, as is Stewart's reply to her comments. (Author/LBH)

Institutions are pervasive phenomena in that they prescribe the boundaries for what individuals can do on a day-to-day basis. The office of ombudsperson has been created in many universities and political units in order to minimize the degree of conflict between individual goals and those of the institution. Three roles for ombudspersons exist:…