Discussion of users and information retrieval systems highlights a study that investigated the representation of users' knowledge by examining their names for objects and concepts, agreement on names, the Library of Congress Subject Headings representation for similar objects and concepts, and measurement of the similarity between these…

Over the last decade, studies of online catalogs have revealed that they frequently discourage users. Subject queries often fail to produce retrievals or produce retrieval sets that are too large and unwieldy to be easily scanned. Research shows that users are seeking alternative approaches to those that manipulate the subject headings in catalog…