Eighteen clinical supervisors participated in focus groups or an individual interview designed to investigate their personal experiences with value conflicts in supervision. Participants described the types of value conflicts they had experiences and their personal impact, effective and ineffective approaches for addressing these issues, resources…

Much camp counselor work takes place where no administrator is present. Gives managerial tools that help "see the invisible" before campers arrive and during camp. Discusses methods of evaluating staff. Studies from other fields with similar managerial situations show that leadership through articulation of a vision and staff attitudes are more…

Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…

This technical assistance packet is intended as a guide for those who develop programs in support of mentors of youth. It offers guidance to help mentors build trusting relationships with their mentees, and, ultimately, contribute to positive outcomes for the children and youth in the mentoring program. Successful mentoring programs provide…

Negative motivators like threats, intimidation, criticism, denigration, the withholding of information, and the exercise of power produce temporary results but engender resentment and close the door of communication. Good leaders use positive motivators to meet people's needs, enhance efficiency, and improve working relationships. Some of these…

A discovery-based approach was used to examine the ways in which diversity issues are addressed in supervision by analyzing the content of actual clinical supervision sessions with Masters students during their counseling practicum. The themes that emerged described patterns of interaction, starting with the initiation of diversity issues by the…

This booklet explores the experience of being a new leader in an infant/family program, focusing on reflective leadership--using self-awareness, observation, and flexible responses as tools to manage stress and increase on-the-job effectiveness. Section one defines reflective leadership and explores the parallel process of leadership. Section two…

Camp program staff and service staff can "war" and negatively affect campers. Frequent causes are misunderstood roles, conflicting expectations, jealousy, and feelings of being undervalued. Presents ideas for integrating program and service staff in the off season, when staff arrive, and during camp, and for dealing with a "civil…

Outlines a method of direct supervision which has been applied to group employment counseling. Focuses on a means of supervisory observation. Suggests emphasizing the development of a positive context, minimizing the intrusiveness of the observation, and formulating the debriefing using a strength challenge format to effectively utilize this…

Discusses the benefits of creating a collegial environment for library reference staff, highlighting application of the "Golden Rule," supervisor's role, policies and procedures, barriers to success (lack of communication, competitiveness, conflict, dictatorial supervisors, envy, burnout, lack of reward), collegial education and…

A cognitive-structural model for counselor supervision, derived from advances in cognitive psychology, is proposed for facilitating trainee conceptual development and self-efficacy. Within the model, there are recommendations for matching structure in the supervisory relationship to the conceptual complexity and self-efficacy levels of the…

Highlighting reflection, collaboration, and regularity of effective supervision, this booklet explores the link between supportive supervisory practices and effective staff-parent relationships in early childhood and family programs. Program leaders who wish to promote high-quality services to the infants, toddlers, and families can use the…

This paper introduces the concept of clinical supervision as a formative evaluation tool for "fine tuning" already familiar teaching techniques and explores the implications of ethnocentrism in using clinical supervision in Native Indian education. The underlying philosophy of clinical supervision is expressed as a strong humanistic…

This book addresses modern supervision in school health education in terms of improving the teacher/student learning medium. An introductory chapter provides an overview of the scope and function of the entire school health program. Chapter 2 is concerned with the meaning of supervision along with philosophy and principles. Organization of health…

This document is intended as a support kit for workplace coaches and mentors working with new apprentices and trainees in Australian work organizations. The guide begins by listing characteristics of good workplace coaches/mentors, including taking a personal interest in the apprentice/trainee's development; communicating well and developing a…