Self-instructional materials for the beginning level child welfare worker are provided in this source book. Basic information about hostility, clients who feel threatened, and situations where the worker feels threatened is included. Practice skills for dealing with hostility or feelings of being threatened as experienced by the worker or client…

This document, which is intended for all employees from entry workers to company executives, examines the skills needed for survival in the 21st century workplace. The book contains 26 chapters arranged in an A to Z format. Selected chapter titles are as follows: "Attitude: Why Is Managing Your Attitude Part of Your Job?";…