The author notes that before any training takes place, managers must know their responsibilities as advisors, coaches, reinforcers, and positive models. They must understand that, if they fail to fulfill those roles, their subordinate supervisors probably will not use their new skills on the job. (SSH)

An Interaction Management training program consists of five to ten skill modules selected on the basis of a training needs survey to meet the needs of the participating first- and second-level supervisors. (Author)

Presents specific methods for trainers to use in conjunction with their supervisory training programs in order to increase the amount of skill transfer that supervisors bring to the job. Methods include developing skill mastery, building confidence, and applying skills immediately. Post-training reinforcement sources for the supervisors are noted.…

"Consultants' Showcase"--a new journal feature designed for trainers seeking outside resources for their training programs--describes a training system for supervisors called PerforMax. It details supervisory lacks and the methods to correct them and to build skills in handling employees. (MF)