This dissertation provides a practical approach for measuring operational efficiency and operational effectiveness for IT organizations introducing the ITIL process framework. The intent of the study was to assist Chief Information Officers (CIOs) in explaining the impact of introducing the Information Technology Infrastructure Library (ITIL)…

This publication provides macro-indicators and complementary analyses and supporting data for use by policy and decision makers concerned with Ontario universities. These analytical tools are meant to unambiguously measure what is taking place in Canadian postsecondary education, and therefore, assist in focusing on what decisions need to be made.…

The first of seven sets of economic indicators for periodically measuring economic prospects for academic institutions is presented. The dominant finding is that the economic growth experienced by higher education in the past decade is slowing down. Key indicators include enrollments, total current revenue, total employment, capital contract…

A STUDY WAS MADE OF THE NATION'S DEFENSE INDUSTRY TO DETERMINE ITS INFORMATION NEEDS AND THE FLOW OF SCIENTIFIC AND TECHNICAL INFORMATION (FLOW PROCESS) NECESSARY TO SATISFY THESE NEEDS. VOLUME I, LI 000 345, OF THE THREE VOLUME FINAL REPORT IS AN OVERVIEW OF THE OTHER TWO VOLUMES AND INCLUDES GUIDELINES FOR MANAGEMENT DECISIONS AND…

Reviews evidence on the state of health of the nation's children and youth, identifying common health problems. Findings indicate the need for policies placing priority on the delivery of primary care services and status measures that reflect the interrelationships among health problems and the impairments associated with them. (SLD)