The systems view of quality postulates that product or service quality comes as the result of interactions between various components that comprise a production process. In view of this, most problems in the organization, like an institution of higher education, can be attributed to the system. To be effective, any quality improvement initiative…

Applications of the systems approach in the form of systems technologies are seen as having a mixed record in the management of universities. Some of the major issues challenging the general systems approach are reviewed. An incentive systems model is presented. (Author/MLW)

This document conceptualizes the university as a living social system with technical, managerial, service, and institutional subsystems that have specialized goals. The document discusses models of university compliance systems--the compliance of university participants in different models such as formal, semiformal, and informal. In developing…

Management Information Systems (MIS), originally developed in the areas of accounting, management science, and computer processing, are now being applied to decision-making in educational settings. Definitions of MIS are numerous and often vague, but management systems (as distinguished from other information systems) should promote real-time…