The purpose of the document is to explain how managers can use cost and output data to obtain information which will help them utilize resources wisely. It points out what numbers of manager needs to know and distinguishes between data and information. Data must be organized to enable comparisons to be made and relationships identified. Conceptual…

Describes computer program which converts text of user input and system responses from online search system into fixed format records describing interaction. Query language syntax, format of output record produced by parser, problems in constructing parser, its performance characteristics, and recommendations for improving process of logging…