Over the past decades, network technologies across supply chains have been introduced and promoted with the premised benefits for all participants. However industry experience with an adoption process of some technology suggests that some firms have a great amount of uncertainty in estimating the benefits of its adoption. This uncertainty will…

It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

As the oldest implementation of Web 2.0 technologies, blogs present an opportunity to understand how community college administrators are addressing two conundrums: conundrum of control and the conundrum of adaptability. These problems arise from the need of leaders to put organizational controls in place even as these controls limit the tool's…

Colleges, like corporations, spend millions each year on information technology products and services to support academic programs and administrative services. A good deal of these dollars were not part of institutional budgets not long ago. In this context, textbook economics suggest that colleges and universities should be "more productive"…

Instructors should be concerned with how to incorporate the World Wide Web into an information systems (IS) curriculum organized across three areas of knowledge: information technology, organizational and management concepts, and theory and development of systems. The Web fits broadly into the information technology component. For the Web to be…