Summarizes the successful reengineering of business processes to take full advantage of new functionality in a vendor system upgrade at Western Iowa Tech Community College. Suggests that to truly benefit from implementing new systems or major system upgrades, an institution must streamline processes, eliminate duplication of effort, and examine…

Recommends a systems approach to ensure a positive working environment for campus information technology professionals to help reduce personnel turnover in this critical area. Guidelines include appropriate compensation, reasonable and effective matching of job scope and resources, problem prevention, and balanced professional development. (DB)

Offers 20 practical guidelines for colleges and universities embarking on large-scale administrative software initiatives or enterprise resource planning systems. Guidelines are based on the extensive experience of the authors and a series of panel discussions at 1999 professional meetings. (DB)