Human performance technology (HPT) provides an evidence-based approach to improving the performance of individuals, teams, and organizations. As a complex approach that requires many pages to define and years of experience to master, the future of HPT depends on the discipline of future practitioners as well as their willingness to approach…

Many, if not most, of my colleagues believe that human performance technology (HPT) can never become a science; they do not even believe that it should be. I cannot come to that conclusion. If not a full-fledged science, then we should strive for at least a soft science that is more consistent and accepted in business than is certainly the case…

The future of human performance technology (HPT) will be bright or dismal depending on how well HPT practitioners focus on careful and practical answers to three pivotal questions: What is good practice in human performance technology? What are the differences between good practice and bad? What are the connections between good research and…

The purpose of this study was to examine the effects of implementing user design strategies within the corporate culture. Using a case study design approach, this article explores the change process within a "Fortune" 100 company in which users were given significant decision-making powers. The main focus is on the unique nature of user design in…

The very notion of productivity improvement involves measurement against a context. The success of computers and other quantitative approaches during the past half century has led to an ideational context wherein transmitters of information often assume that the content of their message is like code--ascertainable to the recipient by means of a…

A wide range of developments in science in recent years has altered our views of our world and ourselves in significant ways. These views challenge the direction of applied science and technology in many fields, including those associated with learning and performance in organizations. At the same time, they open up opportunities and…

Examines a sample of the frameworks used to model human performance in organizations with respect to change orientation, theoretical basis, organizational results level, unit of analysis, and performance analysis. Contrasts organizational system and performance system frameworks with systematic process models of performance improvement. (Contains…

Describes a model for dynamic electronic performance support systems based on NNAble, a system developed by the training group at Apple Computer. Principles for designing dynamic performance support are discussed, including a systems approach, performer-centered design, awareness of situated cognition, organizational memory, and technology use.…

This case study examines the application of problem-based learning to the teaching of introductory instructional design (ISD). Suggests that ISD is a dynamic process of problem understanding and problem solution and that ISD instruction should therefore focus more on the problem attributes and not on the generality of the systems approach model.…

Examines three views of performance improvement--scientific management, instructional design, and systems thinking--each providing a unique view of performance improvement and specific roles for evaluation. Provides an integrated definition of performance and a synthesis model that encompasses the three views. (AEF)

The field of training and development has been increasingly affected by knowledge management, performance support, and learning technologies, yet the impact of these disciplines has typically been disjointed and uncoordinated. Projects in each of the disciplines are often implemented systematically, but not systemically. To take full advantage of…

Discussion of electronic performance support systems (EPSS) focuses on performance support engineering and its role in designing performance support systems. Highlights include the organizational performance/learning cycle model; a systems approach to EPSS; computer-based training and other EPSS methodologies; and future possibilities. (LRW)

Introduces design, integrated with systems thinking, as a necessary if not sufficient means for meeting the challenge of how to create or recreate organizations and institutions. The limits of problem-solving strategies when applied to complex organizational change, the designer's role, and the creative process of design are discussed. (Contains…

Surveyed 45 Japanese corporations to determine common training methods and use of systematic design and development processes. Results indicate that overall there was more internal classroom training than on-the-job training and that only two of the companies had a formal, systematic approach to instruction design and development. (JMV)

Explores issues arising from the massive social changes that will flow from the recently emerged information age to define a new approach to systems design. This approach will allow the creation of a better future while enhancing human performance, adding value to organizations, and creating just and ethical systems. (Contains 32 references.) (KRN)