Deploying systems-theoretical conceptuality, this paper improves understanding of the organisational consequences of the intensified societal engagement of a research university. Aligning its work with Luhmannian organisational analysis, it addresses the dynamic interplay between two modes of administrative decision-making communication, namely,…

Tuition-dependent higher education institutions face myriad external and internal challenges, including waning public confidence, demographic shifts, systemic sluggishness, and reduced workforces. Research on higher education administration tends to focus on senior-level leaders, with the operational experience of rank-and-file administrators…

This study characterises the ombuds office in higher education as an innovative practice of handling employee, staff, and student grievances. Though ombuds offices have had a place on many higher education campuses for some time, their function has evolved in response to a changing environment. Drawing on Open-Systems theory, this study views the…

The goal of this work was to build the leadership aptitude of managers in the Enrollment Management Group (EMG) at Duquesne University and to study the efficacy of an intervention--two specific and intentional leadership working sessions. The project used an improvement science framework with survey and interview methods to determine to what…

The paper claims that the organizational character of the (German) university can be comprehended best with the aid of the concept "multiple hybrid organization." To corroborate this claim, I reconstruct two lines of argument that have dominated the discourse on the organizational nature of the German university so far. This discourse…

While the impact of government funding for institutions of higher education has been researched extensively, little research looks at the impact of students as a funding source. This is important because students are one of the greatest contributors to higher education budgets. Within the Commonwealth of Kentucky, there has been a decline in high…

Universities consist of students, faculty and staff, interacting through multiple layers of organization and on a variety of time scales. They are complex adaptive systems (CAS) yet the bulk of scholarship on higher education analyzes them using conventional social science methods, with little work that tries to understand them using complexity…

Christian higher education has been experiencing frequent transformational organizational change (e.g., downsizing, elimination of departments, technological innovations, addition of majors, etc.). These changes are significantly impacting faculty members. In other contexts, researchers have asserted that organizational change correlates with…

The location of this research is the university, through which we are progressively channeled into a seemingly insoluble Gordian knot. What is our participation in the university and what cultural and human commitments inform this participation? More trivially, what rights and duties does the individual acquire or lose within his or her academic…

The systems view of quality postulates that product or service quality comes as the result of interactions between various components that comprise a production process. In view of this, most problems in the organization, like an institution of higher education, can be attributed to the system. To be effective, any quality improvement initiative…

University campuses are critical spaces where the importance of diversity, equity, and inclusion (DEI) in society are discussed, and debated. However, even as campus communities across the world grow more diverse, higher education institutions are facing an existential crisis--high dropout rates, low enrollments, growing disenchantment with…

The purpose of this paper is to highlight the complexities involved in higher education provision and how systems thinking and socio-technical systems (STS) thinking approach can be used to understand the education ecosystem. Systems thinking perspective is provided using two case studies: the development of European Learner Mobility (EuroLM)…

Purpose: Starting from the experience of the University of Bologna, this paper provides an innovative framework to analyse how universities are rethinking courses and curricula, teaching, research programmes, campus operation and partnership to address the Agenda 2030. Design/methodology/approach: The paper proposes a methodological approach to…

This paper investigates the dynamics of student enrolment in the Syrian private higher education sector. The paper adopts a system dynamics approach, to construct suitable simulation models that could be used to examine the complex and dynamic interactions between student flows, staff ratios and investments in plant and facilities. The study…

Atwater University (AU) administration is struggling with an increased number of student alcohol-related problems. In particular, during the annual homecoming parade, students are extremely intoxicated and belligerent toward alumni. The new dean of students is appalled by the condoned student behavior. He also received two complaint letters from…