The National College Access Network (NCAN) and Exponent Partners have teamed up on a two-part report series aimed at helping organizations to become more data-driven. NCAN members have increasingly incorporated research, data, and evaluation into their critical work of serving low-income, first-generation students on their way to postsecondary…

This article discusses tools developed to aid the systems analysis process (program evaluation and review technique, Gantt charts, organizational charts, decision tables, flowcharts, hierarchy plus input-process-output). Similarities and differences among techniques, library applications of analysis, structured systems analysis, and the data flow…

Presents Checkland's soft systems methodology, discusses it in terms of the systems approach, and illustrates how it was used to relate evidence of user survey to practical problems of library management. Difficulties in using methodology are described and implications for library management and information science research are presented. (8…