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Becker, Karen A. – Illinois Libraries, 1992
Reviews student use of electronic searching tools and the effect of software changes on user satisfaction and success. Discusses the results of two surveys of InfoTrac users before and after software changes at Northern Illinois University, and proposes three strategies systems developers can take to balance the differing needs of sophisticated…
Descriptors: College Libraries, Computer Software, Higher Education, Library Instruction
Steffen, Susan Swords – Illinois Libraries, 1987
Describes the management approach used to introduce new technologies in an academic library and the success of this approach. The management of change is discussed in terms of communication between management and personnel; management style; development of a system; staff development; and sensitivity to staff reactions and needs. (CLB)
Descriptors: Academic Libraries, Case Studies, Change Strategies, Higher Education
