A mission-critical system is one that is so intertwined with the operation of an organization that the organization can scarcely function without it. Just as in corporations, mission-critical library systems offer the capability to unlock talent and time. They are essential to the transformation of higher education and the learning environment. A…

The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

Montana State University (MSU) Libraries (where the authors serve as web services librarian and digital initiatives librarian, respectively) is perhaps unique because it has no current periodicals room due to lack of space. As a result, finding current journals for research is difficult for its patrons, who do not always know how or where to…

The Integrated Library System remains a true innovation that forms the baseline of service provided by the contemporary library. The purpose of this paper is to take a moment and reflect upon this innovation, and also to comment about ways to boost and revive innovative endeavors that can further develop the ILS. (Contains 1 table.)

Details how a manual, nonautomated adaptation of Vernon E. Palmour's study on interlibrary loan costs, characteristics, and magnitude was designed and implemented to show interlibrary loan costs at the University of Oklahoma. Five references are cited. (FM)

The Information Center (IC) evolved to take control of technology, to integrate the library's growing collection of networked resources with its service mission, to build a team of personnel committed to the success of the IC, and to integrate assessment into the cycle of change at the Mansfield Library.

This description of the use of IBM Series/1 minicomputers to implement a library automation system includes discussion of current functions of the system, the system configuration, communications capabilities, software, and cost factors. (CLB)

Discussion of the library, its information providing function, and the systems librarian examines: (1) the impact of information technology on libraries; (2) library organization charts; and (3) position advertisements--who are systems librarians, what do they do, and what should they do? (seven references) (MES)

Considers the effects of the new MARC AMC (Archival and Manuscripts Control) format when applied to a microcomputer-based local system for archival operations. Development of the MicroMARC:amc system at Michigan State University is described, and the implications of technological changes on such systems are discussed. (MES)

Describes the design and operation of a system that resulted from a project undertaken by a small specialized library to provide self-help for patrons seeking reference assistance. The areas of information available on the system are described, including standard reference titles, library holdings and services, reserve readings, and placement…

The first of two articles discusses the obstacles to and advantages of cooperative systems planning and development by a team of academic librarians and computing center staff. The second examines the differences in funding approaches to libraries and computer centers, and budgetary problems involved when the two organizations share computer…

Describes the history and development of the Tri-State College Library Cooperative (TCLC) Literature Search Center, a network of small academic libraries that cooperate to provide a computerized literature search service. (FM)

Provides overviews of expert systems and library material selection, and describes six steps in the process of the development of the Monograph Selection Advisor, a demonstration prototype expert system that provides advice on monograph selection decisions. (17 references) (MES)

Summarizes the development of the Computer-Aided Reference Services (CARS) division of the University of Utah Libraries' reference department. Development, organizational structure, site selection, equipment, management, staffing and training considerations, promotion and marketing, budget and pricing, record keeping, statistics, and evaluation…

Describes the development and implementation of an electronic reserve system at the University of Adelaide (Australia). Discusses the decision to use a Web server strategy; scanning choices for papers; conversion of machine-readable sources; and future possibilities. (Author/LRW)