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Direct linkJanis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
Peer reviewedFantini, Mario D. – Education and Urban Society, 1981
Outlines the author's participation in several programs designed to effect change in educational institutions. Observations regarding school decentralization, community participation, and staff development programs are presented. (APM)
Descriptors: Accountability, Adult Education, Community Involvement, Decentralization
