Preparing for every possible contingency seems daunting, but with teamwork and some help from the government, it's almost do-able. There is a great system out there that will help business professionals and educators develop a strong, effective emergency preparedness plan. If they haven't done a good job of implementing a solid emergency response…

Argues that research and development (R&D) methods should be utilized to develop new technologies for training and retailing and describes useful research tools--critical incident methodology, task analysis, performance recording. Discussion covers R&D applications to interactive systems development in the areas of product need, customer…

The paper describes the Shared Process Evaluation System (SHAPES) for analyzing the process of community development. The system's basic organizing unit is the critical incident, an event judged to be essential to the continuation of a particular community development project or as representing a choice point in the project's history. Three sets…

The Universities of Tennessee and Georgia, as one of four regional data collection teams, cooperated in defining a comprehensive set of behavioral objectives for business and office education, derived from analysis of task performance requirements and of social roles in office occupations. A pilot study developed and tested instrumentation and…