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Direct linkTan, Kar Way; Shankararaman, Venky – Journal of Information Systems Education, 2014
It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…
Descriptors: Systems Development, Systems Analysis, Performance Technology, Health Education
Download full textFuhrman, Susan H. – Consortium for Policy Research in Education, 2003
To assist in the redesign of accountability systems, the Consortium for Policy Research in Education (CPRE) and the Center for Research on Evaluation, Student Standards, and Testing (CRESST) sought to assemble knowledge from new research on emerging accountability systems. A book, "Redesigning Accountability Systems for Education," edited by Susan…
Descriptors: Accountability, Educational Quality, Quality Control, Systems Analysis
