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Are Frequent Computer Users More Satisfied?
Peer reviewed Peer reviewed
Nath, Ravinder – Information Processing and Management, 1989
Describes a study that examined whether increased usage of computer based information systems (CBIS) results in improved end-user satisfaction. The results indicate that both the frequency of CBIS use and the proportion of total time spent using CBIS are positively correlated with end-user satisfaction. The implications for designing measures of…
Descriptors: Administrators, Business, Management Information Systems, Measurement Techniques
Monitoring and Evaluation of On-Line Information System Usage.
Peer reviewed Peer reviewed
Penniman, W. D.; Dominick, W. D. – Information Processing and Management, 1980
Presents the state-of-the-art of information systems monitoring, addressing historical and current approaches and manual and automated techniques; develops the concept of automated monitoring into a well-defined methodology; formulates methodologies/techniques/theoretical foundations for analyzing monitored data; and discusses computer based…
Descriptors: Data Analysis, Data Collection, Evaluation Methods, Flow Charts
A Longitudinal Profile of a National Database Search Service.
Peer reviewed Peer reviewed
Slamecka, Vladimir; And Others – Information Processing and Management, 1986
Presents a performance analysis of Egyptian National Scientific and Technical Information Network's retrospective database search service. Statistics regarding service demand, trends, characteristics of searches, search results, U.S. database usage, service turn-around time, and costs are tabulated to profile the evolution and performance of a…
Descriptors: Case Studies, Cost Effectiveness, Costs, Databases