Describes how library decision-making was enhanced by a systematic study of patrons, services, and effectiveness based on the concept known as performance measures for public libraries. Improvements in the data gathering and analysis techniques are noted; also provided are survey instruments, examples of selected revised forms, and references. (SW)

Based on information in Department of Education files and further comments from former project directors, this historical review of projects funded from fiscal years 1978 to 1981 under Title II-C of the Higher Education Act (HEA II-C) of 1965, as amended in 1976, looks at projects in collection development, preservation and conservation of major…