This multimethod study investigates differences in question complexity and type between live chat, email, and texting by comparing findings from user interviews and virtual reference transcripts, with the goal of better understanding how different delivery methods can meet user needs in the context of an academic library. Findings reveal…

Embedded librarians in online courses provide a wealth of service and information to students. Though students indicate that these services are valuable, the librarians providing embedded services frequently note that these projects are very time consuming. This study examines the provision of a less time-intensive model of embedded librarianship…

This study reports on exploratory research that investigated biology teachers' perceptions of their online information seeking practices and how these practices influenced their instructional planning activities. Quantitative and qualitative analyses of the results of an online survey and ten in-depth interviews measuring use of specific online…