Supporting scholars is crucial for promoting academic development in higher education institutions (HEIs). While organisational support for academic careers has been widely researched in various contexts, little attention has been paid to factors influencing Chinese scholars' perspectives on such support, which could significantly impact their professional attitudes and performance. This qualitative study explores factors influencing scholars' perception of organisational support and the micro-processes by which these factors operate in Chinese higher education. Informed by organisational support theory, in-depth interviews were conducted with 30 tenure-track scholars from two Chinese research universities. Findings reveal diverse opinions among Chinese scholars regarding organisational support. Several influencing factors were identified: organisational justice, leadership and colleague support, organizational rewards and working conditions and organisational culture. These factors closely relate to scholars' work environment, career advancement and talent development, ultimately affecting their perception of whether their organisations care about their growth. This study emphasises the importance of considering scholars' perceptions to enhance the effectiveness of organisational support and contributes to building harmonious relationships between scholars and HEIs beyond mere evaluation mechanisms.