Purpose: The increasing number of online courses in higher education has provided students with convenience and flexibility. However, some adverse effects also come with online learning, including negatively affecting student beliefs in themselves and their perceptions of the instructor. Both are important factors for academic success. Grounded in…

We estimate how much the average grade of students enrolled in introductory macroeconomics changes when the professor sends a reminder email. We utilize observational data to implement a difference-in-differences strategy and identify the plausibly causal effect of email nudges on the student's grade. The professor's reminder email boosts…

This project explores the impacts of emojis on students' impressions when used in a course welcome email. We adopt a 4 x 3 factorial design to determine how different emojis (i.e., [winking face emoji], [face-with-tears-of-joy emoji], [tongue-sticking-out face emoji]) impact students' impressions of credibility, immediacy, and liking. Data from…

More students than ever before are taking online classes, yet higher education is facing an online retention crisis; students are failing and dropping out of online classes at dramatically higher rates than face-to-face classes. Grounded in academic research, original surveys, and experimental studies, "Connecting in the Online…

The present study focuses on email communication in the multilingual university setting. Previous studies dealing with similar settings point to the lack of politeness markers in students' email messages [Bjorge, A. (2007). Power distance in English lingua franca email communication. "International Journal of Applied Linguistics", 17(1),…

Emoticons have become a common phenomenon in email correspondence between students and professors. Even though the use of emoticons in formal writing is considered inappropriate and unprofessional, more and more students are using these nonverbal communication tools to add context or emphasis to their email messages to professors. This paper…

For decades, the number of students enrolling in online courses has been increasing, and this trend toward online education has been further intensified as a result of the COVID-19 pandemic. The completion rate of online courses is not as high as in-person instruction, and researchers and practitioners have long been invested in identifying ways…

The topic of study was communication technology preferences of online students and online instructors. The generational cohorts of each group were all assessed to see if preferential differences existed due to age. The research problem was that technical generational differences cause challenges with effective communication between faculty and…

Electronic communication is the standard method of communication among college students. However, which format of e-communication is most preferred seems to be somewhat of a moving target. Utilizing a researcher-developed survey, this study investigated the use of Remind, a popular form of instant messaging, for communication between the…

This article provides a snapshot of the digital collaboration practices in a postgraduate master programme studio, focused on service and interaction design. It presents and discusses research from a student survey focused on evaluating the usefulness of the online collaborative software (OCS) 'Slack' and how it relates to a broader media ecology,…

Communicating with students is one of the most important responsibilities for faculty in an online course. It can also be a puzzling process. Having a "communication plan" and understanding effective email strategies, along with proper timing and frequency of communicating with students, are all important pieces of this puzzle. We…

The increasing prominence of technology has given rise to new ways for writing teachers to give feedback electronically. Specifically, this article focuses on electronic written feedback (e-feedback) given to a group of English-as-a-Second-Language (ESL) community college students. Although previous studies have investigated the effectiveness of…

In recent years, we have witnessed a significant expansion of the communication channels available to lecturers and students. The purpose of this study is to examine the considerations guiding faculty members in choosing the communication channels they offer their students and the connection between the communication channel chosen and personal…

As technology changes in our everyday lives, so does education to parallel those changes in technology. Nationally, distance education is rapidly changing, and community colleges are chasing after students digitally to add them to their enrollment numbers. Federal regulations require distance education courses to include regular and substantive…

The lack of effective faculty-student interaction has been identified as a main contributor to the high dropout rate in online education. For this paper, the authors conducted an empirical study using a social networking tool, specifically Facebook, to improve student-instructor communication and student performance in an online learning…