An action research approach called soft systems methodology (SSM) was used to foster organisational learning in a school regarding the role of the learning support department within the school and its relation with the normal teaching-learning activities. From an initial situation of lack of coordination as well as mutual misunderstanding and…

This document is one of a series of guides to self-evaluation that builds on the advice given in the publications "How good is our school?" and "The Child at the Centre." It also shows how the relevant "National Care Standards" can be applied when evaluating the effectiveness of your establishment as a health…