Describes four major types of learning theories (behavioral, cognitive, cybernetic, and andragogical); examines pertinent literature for each; and traces links between the literature of learning theory and that of the design of online public access catalog instructional systems. (32 references) (Author/CLB)

This document reports the results of an examination of the external and internal environments of the Internal Revenue Service (IRS) and the most promising technological tools and methods to create the training system capabilities the IRS will need in the future. Following an executive summary, chapter 1 describes how the document was developed.…