This study presents a course design that integrates multimodal sounds, pictures, videos, student presentations, guest speakers, and group work into a multimodal course to enhance intercultural communication competence into a high-profile business training course. The course is tailor-made for 488 managers and staff in one of the world's top 10…

Considers what elements to include in the schedule, script, and handouts of a business communication training program. (RL)

A study was undertaken to evaluate the effectiveness of the American Management Association (AMA) Management Course and its various units, as viewed by a sample of managers who came from one large company and who had been through the course. Courses were examined in terms of course content and presentation, and the change of attitude induced, as…

Home study is practiced by most managers, who read or write reports, reflect on work projects and problems, and catch up on professional journals at home. A goal of home study advocates is to make such home study as useful as possible. A management development process known in England as action learning requires that 60 percent of study be done at…

The two articles in this bulletin concern an experiment in progress to determine if training teachers in a structured program for mathematics instruction results in higher student achievement and if the effects of the program on teachers and students would be enhanced if the building principal participates in and supports the inservice process. In…

Based on research as well as on the down-to-earth experiences which come from running a large military child care center, this director's manual provides guidelines for running an effective program. The guidebook, one in a series on the subject of military child care centers, presents advice on the following seven topics: becoming a center…

An educational training needs assessment for nursing and hospital support staff was undertaken at a country hospital to collect data for use in designing a staff development program for the institution. After gathering the perceptions of key hospital staff concerning the hospital's mission, future, strengths, weaknesses, and problems to establish…

This document contains two reports from a poster session on new ideas and models in human resource development (HRD). The first presentation, "Two-way Customer-Service Provider Cycle" (Harriet V. Lawrence, Albert K. Wiswell), discusses a two-way supply cycle model that illustrates relational issues in customer service, including needs…

Education in U.S. industry and business is discussed, and the history of business-based education is traced to nineteenth century efforts to meet both the demands of productivity and the training of workers. After discussing the size and scope of efforts to train employees, reasons for corporate training are identified. Four dimensions of the…

The first of the four papers in this symposium, "Knowledge Management and Knowledge Dissemination" (Wim J. Nijhof), presents two case studies exploring the strategies companies use in sharing and disseminating knowledge and expertise among employees. "A Theory of Knowledge Management" (Richard J. Torraco), develops a conceptual…

This report examines the types of professional development necessary to implement successful online learning initiatives. The potential for schools utilizing online learning is tremendous: schools can develop new distribution methods to enable equity and access for all students, they can provide high quality content for all students and they can…

The Montgomery County, Maryland school district has a five-year plan to develop and install revised instructional systems in four major subjects. The components of the instructional system are: performance objectives for pupils, appropriate student placement based on performance, instructional guides for teachers, assessment tasks, and pupil…

The first of the three papers in this symposium, "Conflicts that Arise in Small Group Facilitation: A Descriptive Study of Accounts, Actions, Outcomes, and Assessments" (Judith A. Kolb, William J. Rothwell), contains self-report verbatim accounts contributed by facilitators and the results of a literature review on small group conflict.…

The Douglas Mawson Institute (DMI) of TAFE (technical and further education), which operates more than four campuses in Australia with a diverse student body numbering approximately 17,000 (78 percent studying part-time), has initiated strategies to support the transformation to an e-learning organization. Major elements in the change model are…