The increasingly evolving context in manufacturing and service industries calls for more active learning approaches to easily grasp new business strategies, such as customer-centric operations management. The authors report on case-based courses about a specific customer-centric strategy namely mass customization. The courses echo the Kolb model…

An educational training needs assessment for nursing and hospital support staff was undertaken at a country hospital to collect data for use in designing a staff development program for the institution. After gathering the perceptions of key hospital staff concerning the hospital's mission, future, strengths, weaknesses, and problems to establish…

This symposium on executive and management development consists of three presentations. "The Role of the Chief Learning Officer: Implications for Human Resource Development (HRD) Theory and Practice" (Robin Lackey) reports findings that suggest a need for a clarification of the role of these leaders and have led to the identification of…

The Montgomery County, Maryland school district has a five-year plan to develop and install revised instructional systems in four major subjects. The components of the instructional system are: performance objectives for pupils, appropriate student placement based on performance, instructional guides for teachers, assessment tasks, and pupil…

Some 40 years after the inception of management simulation games, the effectiveness of games in management education/training remains unclear. Despite the lack of consensus regarding the teaching and grading methods to be used in conjunction with such games, it is clear that well-conducted simulation games can provide excellent experiential…

This book, which was written by the Torino Group, a team of authors representing the views and experiences of users and providers of management development services in Europe, describes current management development practices across Europe and examines key issues in redesigning management development services. The following topics are discussed…