Small businesses account for a majority of U.S. jobs and play a vital role in the economy. However, the survival rate for small businesses is disconcerting. Only half of the small businesses will survive five years or more and one-third ten or more years. Fast food restaurants are part of the food and drinking industry. It is the second largest…

This monograph reports the findings of a literature review and subsequent discussions with trainers, consultants, and management educators in the United Kingdom and the United States. The results of the literature review and of the detailed discussions confirmed that remarkably little attention was given to the question of how to help managers…

The project training design presented is an integrated approach to management development aimed at optimizing the transfer of training back to the work situation. This design combines some of the effective elements of classroom learning and job-based learning systems. (KP)

This handbook for personnel directors is designed to help improve the acquisition, selection, development, welfare, and general administration and control of business and industrial employees. Overall objectives and functions of personnel management are considered first. Part 2 (Employment) stresses advance planning; recruiting and interviewing;…

This document contains two reports from a poster session on new ideas and models in human resource development (HRD). The first presentation, "Two-way Customer-Service Provider Cycle" (Harriet V. Lawrence, Albert K. Wiswell), discusses a two-way supply cycle model that illustrates relational issues in customer service, including needs…

The first of the four papers in this symposium, "The History of Human Resource Development in Taiwan from 1949 to 1999" (Christine M. Kuo, Gary N. McLean) finds that, contrary to the belief of most Taiwanese scholars that HRD (human resource development) in Taiwan is a new field, the roots of HRD in that country originated in the 1950s.…

The first of the four papers in this symposium, "Knowledge Management and Knowledge Dissemination" (Wim J. Nijhof), presents two case studies exploring the strategies companies use in sharing and disseminating knowledge and expertise among employees. "A Theory of Knowledge Management" (Richard J. Torraco), develops a conceptual…

The first of the three papers in this symposium, "Conflicts that Arise in Small Group Facilitation: A Descriptive Study of Accounts, Actions, Outcomes, and Assessments" (Judith A. Kolb, William J. Rothwell), contains self-report verbatim accounts contributed by facilitators and the results of a literature review on small group conflict.…