Reports that the absence of a normative training document is a central principle of the former USSR's Tallinn School of Management. Identifies five common blocks of instructional improvisation: writing a business letter; communication; taking and maintaining control; production and operation management; and product distribution. Describes some of…

In pursuit of quality, the learning process should be continuously improved by changing, among other things, the learning material and the way learning is facilitated. A concern for academics, teaching experience in the B.Ed. module: Personnel Management, a module offered by means of distance education at the University of South Africa, is to…