Public libraries have long been considered important spaces of adult education and learning. However, major social changes over the past few decades, and the impact these have had on libraries' work, have received little attention. Our three-year cross-national study of libraries in Canada and Britain explored how librarians navigate the discourse…

The COVID-19 pandemic has illustrated with vivid clarity how important it is for people to have digital literacy skills. From the workplace to the classroom and beyond, being able to use digital tools effectively is fundamental to success. To succeed in this rapidly changing environment, workers need broad-based digital problem-solving skills that…

In this article, the authors share how cloud-based applications, such as Google Calendar, Wikidot, Google Docs, Google Sites, YouTube, and Craigslist, played a big part in the success of their plan of implementing a technology training program for customers and employees. A few years ago the Denver Public Library, where the authors work, developed…