This paper discusses customer services in academic libraries. The first section addresses the concept of the "customer." Thereafter, the paper applies the metaphor of the producer and its consumers to the relationship between a university and its students. The second section looks at education as a process of refinement. Next, the…

Three methods of library instruction were used with 49 students in an urban graduate teacher education program: campus-based class with face-to-face instruction, campus-based class with Web-based tutorial, and Web-based tutorial. All groups improved their efficacy beliefs and library skills, but gains differed significantly between some groups.…

Describes a 1987 survey of bibliographic instruction in U.S. academic libraries that was sponsored by the Library Orientation-Instruction Exchange (LOEX), and compares results with data gathered in 1979. Highlights include instructional methods, print and nonprint materials, evaluation methods, publicity methods, and suggestions for future…

Discusses the need for end-user instruction in searching CD-ROM databases and describes various instructional methods, including point-of-use; group instruction, e.g., demonstrations, workshops, and course integrated classes; written materials, e.g., manuals, templates, workbooks, and search forms; tutorials; and videotapes. Staffing needs,…

Librarians need to be aware of the technologies involved with change and the ways in which technologies will impact the total organization and its provision of services. The library school curriculum must be restructured in order to prepare future librarians for the reality of technological change and help them become able to manage information in…

The 26 instructional units featured in this guide are designed to encourage cooperative planning between the library media specialist and classroom teachers in the development of programs that will teach students to locate information by integrating research skills into regular classroom units of instruction. At least one teaching unit with…

Designed to encourage cooperative program planning between the library media specialist and the classroom teacher, this guide consists of 26 teaching units in all elementary (K-8) curriculum areas. At least one teaching unit with learner outcomes and related information skills is included in each content area with an indication of the particular…

This guide is a collection of 35 model units of instruction for grades 7-12 that has been developed to illustrate the relationship between information skills and the curriculum. Each unit includes goals, learner outcomes for the content, information skills areas, student activities, and an evaluation plan. Teaching methods include simulations,…

Among the adjustments that international students encounter when studying at colleges in the United States is the transition to independent research in an American university library. Studies indicate that Non-Native Speakers of English is the population most likely to suffer from library anxiety and therefore most at risk for lowered academic…

The topic of cooperative planning and teaching addressed in five papers include: "Cooperative Planning and Teaching: A Collaborative Teaching Model for the 21st Century?--A Point of View" (Karen Bonanno); "Cooperative Planning and Teaching: A Collaborative Model for the 21st Century?--A Point of View" (Maureen Nimon);…

Describes methods used to increase the participation of staff and students in their own searching at the European Institute for Business Administration. Areas discussed include the use of CD-ROM and floppy disks as alternatives to online searching, and the development of a prototype expert system to help users move between online and offline…

Describes an assignment for an education course in which students assume the role of prominent educational theorists. A librarian introduces students to a variety of library resources in the field of education, which they use to find background information on their selected theorist, prepare a formal in-character speech, and participate in an…

Described is an assignment in which students read and write reviews of four journal articles chosen from preselected biology topics. Suggestions to help achieve maximal effectiveness are included. Directions for grading the review articles are provided. Discussed is how this assignment can help students develop more sophisticated writing skills.…

Offers suggestions to librarians for enhancing delivery of bibliographic instruction sessions. Includes topics such as "attitude matters more than content,""you may need a coffee bar for librarians,""rigidity is only good for dams,""learning travels up the fingertips," and "they want it convenient." (NB)

Compiled for the professional and paraprofessional personnel in grades K-8 of the Toledo Public School library/media centers, this guide suggests methods for teaching skills needed in locating, using, appreciating, and understanding all kinds of print and nonprint materials. For each of the three grade level groupings (K-3, 4-6, 7-8) appropriate…