This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of benchmarking and the continuous improvement process. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of benchmarking; (3) a benchmarking exercise (the "numbered ball"…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of the definition of processes, a section on process flow diagrams, and a section on process management as well as a description of process variation. Examples are used throughout the module to make processes…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving…

In its second year, Methodologies of Bilingual Instruction in Literacy Education (Project MOBILE) provided 373 students of limited English proficiency, native speakers of Spanish and Haitian Creole, with supplementary English as a Second Language (ESL), native language arts (NLA), and content-area instruction. Project MOBILE stressed the…

This training package is designed for use by staff of the U.S. Bureau of Apprenticeship and Training who are participating in a course dealing with apprenticeship in the future. Addressed in the individual units of the course are the following topics: employment trends of the future (computers, robotics, communications, growth and declining…

This volume contains 247 program standards for business education and 188 instructional standards for information processing that were developed during an 18-month project entailing a comprehensive literature review, regional conferences, and a mail survey of professional business educators. Addressed in the individual standards are the following…

Three papers on assessment and planning in bilingual education are presented. In "Language Theory Bases," Rosaura Sanchez advocates an approach toward child bilingual education that takes into account the relationship between the parallel domains of language development and cognitive development. An awareness of this relationship is…

The manual provides a framework for two days of training in English-as-a-Second-Language (ESL) instructional methods for monolingual special education teachers at the early childhood level in New York City (New York) schools. The materials help teachers without ESL certification provide mandated ESL services to Limited-English-Proficient (LEP)…

This module for a Total Quality Management (TQM) course was designed to give students a broad background in TQM and its influence on the business world in the United States. It can be used in a U.S. history class, an economics class, an English class, or as part of a TQM course for high school or community college students. The module covers the…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of empowerment and teamwork. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of employee empowerment; (3) a discussion of teamwork and self-directed teams; (4) a discussion…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

This document is an annotated guide to resources such as curriculum guides, teaching methods, research projects, demonstration projects, audiovisual materials, and manuals for use in adult education. The listings are divided into 15 sections that cover the following topics: adult education program management; adults with disabilities;…

No single system or model of adult education and training describes the actual situation in the countries of Western Europe. Considerable variability exists from nation to nation in regard to scope, characteristics, organization, and financing. The countries, however, share an interest in the deliberate expansion of all phases of adult education.…

Intended as a reference book for students and practitioners who are concerned with present and future problems of administering and supervising vocational education at the secondary and collegiate levels, this volume may also serve as a textbook in graduate courses dealing with administration and supervision in business education. Discussed first…

The manual provides a framework for two days of training in English-as-a-Second-Language (ESL) instructional methods for monolingual special education teachers at intermediate and junior high school levels in New York City (New York) schools. The materials help teachers without ESL certification provide mandated ESL services to…