Driven by COVID-19, remote work is popularising. Companies and employees are increasingly embracing its benefits of flexibility and convenience, showing reluctance to return to full-time office schedules. Similarly, companies and HEIs started offering remote forms of work-based learning (WBL) -- or eWBL. However, remote work presents social and…

This qualitative case study was designed to explore how student services leaders adapted their leadership behaviors and practices in response to moving to the virtual working environment during the COVID-19 pandemic. The case study site was a midsized university in southwestern Ontario. The data collected for the study came from three sources:…