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Direct linkGriffith, Gary L. – ProQuest LLC, 2009
Changes to information systems and technology (IS/IT) are happening faster than ever before. A literature review suggested within business process reengineering (BPR) there is limited information on what an IS/IT team could do to reduce resistance to change and increase user acceptance. The purpose of this ethnographic case study was to explore…
Descriptors: Information Systems, Information Technology, Teamwork, Change Agents
