An informal survey of 19 media relations firms whose clients include schools, colleges, and universities revealed that institutions can contribute most to the success of the consultant-client relationship by planning, establishing goals and expectations, building a team, and identifying worthwhile stories. (MSE)

A problem-oriented approach originally designed for patient record keeping by Dr. Lawrence Weed was adapted to facilitate decision making by administrators of student health care services at the University of Southern California. A description of the approach is given, and reactions of staff members are described. (PP)

The University of Massachusetts/Boston's program of short- and long-term orientation, organizational communication, career development, and professional recognition for administrative support staff is described. (MSE)

Three administrative building blocks for supporting collaborative processes in schools are discussed: program advocacy based on a school climate of trust and good communication between staff and administration, visible participation by administrators to build credibility, and support for maintenance and durability of the program. (JDD)

The theories of several contemporary management theorists are examined in order to demonstrate that their administrative stance is that of a person-intensive approach to management. After exploring leadership theory and the positions of Douglas McGregor, John J. Morse, Jay W. Lorsch, Rensis Likert, Bernard M. Bass, William Reddin, George H. Rice,…

Providing child care to young children has been an important part of the mission of the Young Women's Christian Association (YWCA) since the early days of the organization. Noting that one of the most frequently identified needs of current YWCA child care programs is a guide for providing child care within the association's mission, this guidebook…