Response to intervention (RTI) protocols at the secondary level require a systems approach that is supported by professional learning teams (PLTs). PLTs create viable courses in which most students experience success and work together to plan further interventions. PLT protocol work begins with the design of uniform summative assessments and is…

Adaptation of the Total Quality Management approach to organizational improvement at Oregon State University involved creation of 10 pilot finance and administration teams and implementation of a 10-step problem-solving process. The approach has improved staff morale as well as client services. (MSE)

Responding to a budget deficit, St. John Fisher College (New York) used quality-management tools to address critical budget issues and initiate a strategic program. Because the process used consensus-building tools, committee members felt they had been given equal input into resource allocation decisions and the process provided a sense of shared…

After hours of introducing team training, facilitation skills, and Total Quality Management tools, the old classroom practices of "chalk and talk" faded in Virginia Beach schools' technical and career education classes. Academic teachers also improved instruction, using innovative TQM tools such as nominal group voting, course mission…

In September 1991, Red River Community College (RRCC) in Winnipeg, Manitoba, decided to embrace the concepts of Total Quality Management (TQM) to provide an operational philosophy, enhance program curricula, and establish business opportunities. RRCC adapted W. Edward Deming's manufacturing philosophy to create its own approach, which focused on:…

This digest discusses the role of continuous quality improvement (CQI) in college classroom effectiveness efforts, particularly specific institutions where sustained CQI programs have affected college classroom practice, these projects' common features, and lingering doubts about CQI. It discusses the general principles and philosophy of CQI and…

The Total Quality Management (TQM) approach is defined and its implementation at the University of North Carolina-Charlotte in undergraduate admissions is described. Benefits and challenges of TQM are discussed, first from the perspective of the manager responsible for TQM, then from that of a front-line staff member and TQM team member.…

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

A true leader is not grounded in control, but believes in shared decision making and power. Today's principals should develop leadership skills in others and let them help lead school reform. A Carrollton, Texas high school formed a leadership team comprising staff, students, parents, and the community. (MLH)

This report presents seven case studies and discusses the role of continuous quality improvement (CQI) in college classroom effectiveness efforts, particularly specific institutions where sustained CQI programs have affected college classroom practice, their common features, and lingering doubts about CQI. An introduction discusses general…

This monograph examines issues in faculty and departmental collaboration in colleges and universities, focusing on structures and environments that support collaboration and reward productivity and progress toward institutional and disciplinary goals. An introductory chapter outlines four key issues: how colleges and universities can develop a…