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| Foley, Phyllis A. | 1 |
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Direct linkGreen, Joe A.; Foley, Phyllis A. – New Directions for Community Colleges, 1997
Describes quality models that community colleges have adopted to improve program effectiveness and customer service, focusing on the use of these models in career development. Discusses exemplary college programs that focus on quality, teamwork and participatory management, and service to students as their prime customers. (AJL)
Descriptors: Career Development, Career Guidance, Community Colleges, Counselors
Download full textRounds, Laura, Ed.; Matthews, Michael, Ed. – 1995
This document contains conference papers, other speeches, and supplementary material from the first International Conference on Total Quality Management (TQM) and Academic Libraries, held in 1994. The conference was comprised of four sessions, and the introductory remarks of each are included, along with transcriptions of each session's…
Descriptors: Academic Libraries, Annotated Bibliographies, Benchmarking, Case Studies
Kogan, Deborah; Koller, Vinz; Kozumplik, Richalene; Lawrence, Mary Ann – 1999
This document is part of a five-module training package to help employment and training service providers comply with the Workforce Investment Act (WIA) of 1998 and develop a one-stop training and employment services system. It consists of the participant workbook, trainer manual, and activity worksheets for a module on building a process for…
Descriptors: Agency Cooperation, Behavioral Objectives, Career Centers, Classroom Techniques
