New managerial techniques such as total quality management and similar worker participation programs are an important albeit controversial component of the recent changes in the workplace brought about by increasing globalization of the economy. In addition, organized labor is faced with a changing and increasingly diverse population of new…

With the nationwide implementation of managed care and the eroding financial base for children's services, social service agencies need new organizational systems to survive. This handbook provides an overview of one new system, Total Quality Management (TQM), as it relates to the child welfare field. The book's chapters are: (1) "Total…

This report briefly introduces the ideas of six influential individuals in the field of quality control, and relates these concepts to current educational innovations. Quality is defined by Philip B. Crosby as the result of a culture of relationships within an organization. W. Edwards Deming espouses intrinsic motivation for all employees,…