This study investigated preservice teachers' experiences of helping peers with technical support. Considering college-aged students prefer to seek help from relative experts rather than instructors, the rationale for the study was to contribute to the literature on relative expertise by exploring how preservice teachers supported peers. A mixed…

Here we present the development of the Mentoring in Undergraduate Research Survey (MURS) as a measure of a range of mentoring experienced by undergraduate science researchers. We drafted items based on qualitative research and refined the items through cognitive interviews and expert sorting. We used one national dataset to evaluate the internal…

This quantitative study intended to assess the overall effectiveness of online student services at Northern Kentucky University as perceived by students in the online accelerated RN-BSN program. The awareness, ease of access, utilization, and perceived value of academic advising, tutoring, and technological (IT) services were specifically…

This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Purpose: Combining an online and traditional mode of learning is a significant challenge for third world countries. To face this challenge, educational institutions around the world adopted the strategies of blended learning (BL). This research aims to determine the factors affecting readiness to diffuse BL in Pakistani higher education…

This research paper investigated the adoption behavior of college students toward the e-learning system amidst the current COVID-19. The model was developed and validated based on the Technology Acceptance Model (TAM) and the partial least squares-structural equation modeling (PLS-SEM) was used to analyze the data. The data was generated from 316…

The recent COVID-19 pandemic prompted the implementation of online teaching and online assessment. Online assessment can be challenging to both teachers and students due to technical, academic, and ethical issues. In this survey, we adopted both qualitative and quantitative approaches to evaluate (1) the perceived effectiveness of online…

Library labs are dedicated spaces with highly trained library, IT, and research support staff. The staff are on hand to help teach faculty and advanced graduate students new and emerging methodologies and technologies. Such a lab is a place to engage in new ways of, for example, doing digital scholarship or putting Open Science into practice. This…

Online education and distance learning has become the new normal since the pandemic hit in 2019. The effects have brought out adverse changes in educational spaces and teaching pedagogies and mental health especially for learners in colleges and universities. This paper aims to investigate the barriers to sustainable higher education and the…

This paper examines strategic information systems' role in academic program planning, emphasizing department heads' perspectives at emerging universities. Employing a descriptive survey method, it gathers data from 54 department heads across three universities via a validated questionnaire, addressing system implementation and challenges. Despite…

This dissertation in practice investigated and addressed the issue of low faculty engagement with instructional design support (IDS) office support services at a regional comprehensive university in the United States. The Performance Improvement/Human Performance Technology (PI/HPT) model used in this study is a practitioner-based performance…

This article describes an evaluation of a campus wide Active Learning initiative to examine instructors' experiences teaching in Active Learning Classrooms (ALCs) at a Canadian University. ALCs at this university differ in size, layout, and audio-visual equipment. The participants were 21 instructors from different disciplines who had taught…

Many college students struggle with technical difficulties when enrolled in an online or hybrid class. Sometimes students do not even have a choice about online options, such as in the COVID-19 era, when the shift to remote instruction has happened and could happen at any time. Students need support for success in the online environment, yet many…

This contribution investigates higher education students' perceptions about mobile learning (m-learning) applications, as well as the effects of social influences and of appropriate facilitating conditions, on their intentions to continue using them. A structured survey questionnaire integrated valid measures from the Technology Acceptance Model…

This brief describes the participatory action research by the Office of Community College Research and Leadership (OCCRL)--built on the findings of an initial evaluation study of the Illinois Community College Board (ICCB) program review process--toward the development of an equity-centered rubric to advance learning and support for the state's…