This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Purpose/Objectives: This study investigated the use of electronic and paper-based point-of-service (POS) systems in school nutrition programs (SNPs), including associated challenges and the desired skills and existing training practices for personnel handling such systems. Methods: A questionnaire was developed based on interviews with 25 SNP…

Education in the United States is failing the students. American education is failing largely because education is often taught with ineffective teaching methods as well as many of today's teachers not finding technology important or necessary in the classroom curricula. The purpose of this qualitative, exploratory multiple case study is to…

The research objective of this study is to examine junior/high school ELA teachers' perceptions of and integration of new media into instruction. Sixty-two junior/high school ELA teachers in a southern California county responded to a five-point Likert-type attitudinal scale and provided written responses to open-ended questions about their…

Today's higher education environment is marked by heightened accountability and decreased budgets. In such an environment, no higher education institution can afford to ignore alternative approaches that could result in more effective and less costly solutions. Open-source software (OSS) can serve as a viable alternative to traditional proprietary…

Just a few years ago, virtual worlds were credited with the power to transform the universe. Used since the late 1990s in military and medical applications, virtual worlds first gained mainstream media attention when Linden Lab released Second Life in 2003. While other worlds, including open source environments, have launched since then (examples…

This study offers guidance to policy makers, educational leaders, and researchers about the aspects of Educational Technology (EdTech) implementation in which investments of money, time, or investigative inquiry will yield highest impacts. Beginning from the observations that: (1) the power and ubiquity of contemporary technologies have…

The new faces on the help desk are younger, work for cheap, and may be the tech savviest in the building. This article describes how two IT training programs are teaching students valuable technology skills while providing schools with a much-needed lift to their troubleshooting teams. The programs--Generation YES and Mouse Squad--put students at…

This article is based on the perceptions of California State University administrators and provides a comparative study of the challenges and benefits resulting from the implementation of the teaching performance assessment requirement of SB 2042 standards 19-21 on the California State University (CSU) campuses. With 23 campuses and almost 450,000…

Information technologies are often depicted as possessing the potential to correct social inequalities by democratising information access and economic opportunity. This view of technology, however, tends to overemphasise virtual spaces to the neglect of the material and social conditions of technological infrastructures. The goal of this article…

Budget pressures compel everyone in higher education to demonstrate value in IT investments, using both quantitative and qualitative information. Like many institutions, however, both Stanford and Massachusetts Institute of Technology (MIT) have found themselves forced to rely more on anecdotes than on management information to guide decisions. In…

Simplifying and securing an IT infrastructure is not easy. It frequently requires rethinking years of hardware and software investments, and a gradual migration to modern systems. Even so, writes the author, universities can take six practical steps to success: (1) Audit software infrastructure; (2) Evaluate current applications; (3) Centralize…

Volume II contains six appendices to Volume I, including short summaries of the 18 schools that were studied. Appendices included in this report are: (1) Evaluation Methodology; (2) Promising Reform Strategies; (3) Descriptions of the Research-Based Methods or Strategies Being Used; (4) Short Summaries of 18 Comprehensive School Reform…

Comprehensive school reform calls for a "whole-school" and coordinated approach to improve schools. The strategy differs from piecemeal and fragmented efforts that also in the past have seemed only to lead to short-lived changes. To stimulate whole-school reform across the country, Congress appropriated funds in FY1998 for the U.S.…