Surveys 25 people who use databases at work to discover the ways in which social and organizational factors affect users' tasks and their acquisition of knowledge and skills. Finds that learning to use databases for complex tasks in work entails more than simply learning concepts and procedures for executing program functions. (PRA)

Investigates the extent to which draft reviews improved the technical accuracy of two computer documents. Finds that draft reviews encouraged reviewers to make suggestions about all aspects of a document, not only technical accuracy. Recommends that draft reviews be supplemented by numerous other quality control techniques such as user reviews and…

Surveys 28 expert technical editors regarding their views on editing and how computer-based tools could aid their work. Finds that the editing environment, the process of editing, the skills involved, and the errors found all influenced the types of tools need. Names tools the editors used and suggests others that should be developed. (SR)

Analyzes collaborations between software manual writers and graphic designers to discover how their processes of collaboration directly affect the form of a finished manual. Identifies three models of collaboration: assembly line (linear drafting), swap meet (iterative drafting and joint problem solving), and symphony (codevelopment in every…

Examines the collegiate version of "Writer's Workbench" (a computer program that analyzes the surface elements of students' writing and provides feedback to assist in revision) on the writing of sophomore technical writing students. Concludes that "Writer's Workbench" can be an effective but limited tool for technical writing…

Investigates the need to include computer screens in documentation for software using a graphical user interface. Describes the uses and purposes of "minimal manuals" and their principles. Studies student reaction to their use of one of three on-screen manuals: screens, icon, and button. Finds some benefit for including icon and button…

Based on the results of research concerning the characteristics of adults as learners and theory of individual learning styles, suggests that software documentation should be organized with a flexible format, and with content that relates each piece of software to the user's relevant past experience. (SKC)

Reviews pertinent research and suggests theoretical precepts that can serve as guiding principles in making decisions about the design of on-line documentation. (FL)

Reviews literature on specific computer systems and automated text editing and publishing. Concludes that most such research is being carried out by teachers of composition rather than technical writing and that research by most technical writing teachers is applied research designed to solve problems posed by professionals in the field. (HTH)

Presents 48 annotations of journal articles reporting research on using computers to teach technical and business writing published between 1984 and 1990. Arranges it to assist teachers in incorporating this research in the classroom. Covers past research, effect of computers on student attitudes, use of word processors, collaborative writing with…

Addressing the difficulty encountered by many vocational students in narrowing, focusing, developing, and structuring their ideas for technical writing projects, a computer program was designed to provide these students with a simple, time-saving method of brainstorming and organizing their thoughts. By asking thought-generating questions…

Over the past several years, technical communicators have been struggling to change some of the stylistic traditions inherited from scientific discourse. Rhetoricians, writing teachers, and psychologists all agree that the use of analogy and first- or second-person sentence construction make for more effective communication than the absence of…

Conducts a scenario-based usability test with 10 data analysts using visual querying (visually analyzing data with interactive graphics). Details a range of difficulties found in visual selection that, at times, gave rise to inaccurate selections, invalid conclusions, and misguided decisions. Argues that support for visual selection must be built…