Summarizes issues raised at the OCLC Conference on the Future of the Public Library, focusing on anticipated trends in technology and the library role. Areas discussed include the use of appropriate technologies, governance, demands for reference services, user fees, and the need for strong library leadership. (CLB)

Examines the history of reference services; discusses present trends in reference services; and considers possible future model shifts that will be influenced by the continuing explosion of information technology, the need for high level skills, the need for building partnerships, and the need to clarify reference service philosophies. (Contains…

Reflects on issues raised at the Library of Congress Institute on "Reference Service in a Digital Age." Discusses technology-oriented changes at the Library of Congress; the changing reference service model; collaborative partnerships; staff training; and the role of the reference librarian in the digital environment. (AEF)

This paper reports on a study that analyses the questions asked and services offered at the information desk in the reference department at the Kent State University main library. A total of 460 questions asked during 52 hours of scheduled time at the information desk in Spring 1997 were categorized. The main types of questions were directional;…

Reference service technology has passed its first stage of insuring more accurate, rapid delivery of information. The second revolution underway will improve on both acquisition and retrieval of data. New technologies must fit into traditional reference service goals. The human should be given first priority. (Contains 46 references.) (Author/AEF)

Discusses the four stages in the development of reference services from print to electronic form: (1) the transformation of periodical indexes to full-text versions; (2) paperless encyclopedias; (3) electronic access to government data; and (4) popular titles appearing in electronic formats. A sidebar outlines innovations in reference services.…

Compares artificial intelligence and information retrieval paradigms for natural language understanding, reviews progress to date, and outlines the applicability of artificial intelligence to question answering systems. A list of principal artificial intelligence software for database front end systems is appended. (CLB)

A series of six articles discusses the technology of optical data disks, current and possible future applications of this technology, their potential impact on information retrieval systems, and the potential problems as they apply to information science. (CLB)

Six articles describe various Internet applications, including a campuswide information system that uses Gopher; using an X Windows interface for Internet access; electronic text projects; the Nevada Academic Libraries information system; Multipurpose Internet Mail Extensions and electronic reference services; the Internet and OCLC. (Contains 61…

Discussion of the influence of technological developments on social change focuses on the effects of information technology on academic reference librarianship. Highlights include reference skills; electronic resources; microcomputer technology; online catalogs; interaction and communication with users; the need to teach information skills; and…

Reflects on the professional roles and responsibilities as well as opportunities and challenges facing academic reference librarians in light of new technology. Discusses services to undergraduates, graduate students, and faculty; empowering users; library instruction; information literacy; information technology; electronic information; building…

Examines the effect of information technology on library school curriculum, the role of reference librarians in public libraries, reference services, and user access to information. Identifies four limitations that may affect the service given by reference librarians: subject knowledge, language, cultural literacy, and logical inference…

The terms "virtual library,""digital library," and "electronic library" have received growing attention among professional librarians, researchers, and users of information over the past decade. The confluence of exploding sources of data, expanding technical capability, and constrained time and money will quickly move these concepts from…