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Direct linkCoral, Marco A.; Bernuy, Augusto E. – International Journal of Adult Education and Technology, 2022
The administrative processes are defined by the single text of administrative procedures (TUPA), which guarantee the delivery of services to users. Unfortunately, in the public university there are barriers that affect their execution generating considerable delays. The success in the issuance of services is measured by the level of service and…
Descriptors: Barriers, Cultural Influences, Foreign Countries, State Universities
