The new faces on the help desk are younger, work for cheap, and may be the tech savviest in the building. This article describes how two IT training programs are teaching students valuable technology skills while providing schools with a much-needed lift to their troubleshooting teams. The programs--Generation YES and Mouse Squad--put students at…

With budgets and staff stretched thin, schools are turning tech-savvy students into technology leaders and a popular, important source of IT support. Providing professional tech support is a very expensive a proposition, so districts from Tupelo to Greenville, and from Hattiesburg to Columbia, are enlisting students to fill the gaps. This article…

Today's college students believe that learning technologies are necessary tools that should be integrated into their course work. However, faculty have not yet responded to these expectations. This qualitative study engaged approximately 100 faculty and undergraduate students at the University of Washington in focus groups to explore this…