It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

This paper challenges the view that strategies for using Web 2.0 should primarily be based upon technological characteristics. The value of the organizational strategic alignment approach for developing specific operational Web 2.0 strategies for government organizations is explored both theoretically and empirically. On the basis of a review of…

In recent years, the information technology (IT) revolution has transformed American industry--leading to new types of work processes and business organizations, and increased productivity and consumer innovations--but by and large, this game-changer has bypassed America's schools. Virtually all K-12 schools in the country are connected to the…

The leap in wireless LAN standards to 802.11n is a WiFi upgrade so new it has not yet garnered final approval from the standards committee. Although that approval will not come until next year (vendors are currently building to a "pre-n" standard), there are plenty of notebook computers out there capable of running 802.11n. That means students…

With the widespread digitization of art, photography, and music, plus the introduction of streaming video, many colleges and universities are realizing that they must develop or purchase systems to preserve their school's digitized objects; that they must create searchable databases so that researchers can find and share copies of digital files;…

Regardless of whether an institution is a reluctant passenger on the racing technology train or itching to throw another shovel of coal on the fire, continuing advancements in technology make it a formidable factor in life on college campuses today. While students are updating their most recent social networking sites, faculty, staff, and…

For most of the past decade, IT leaders in higher education felt on top of things. Challenges were usually comprehensible and addressable, doing reasonable things yielded reasonable results, and for the most part, IT was a substantial contributor to institutional progress. But these days, IT leaders rarely feel on top of things. Instead, some days…

In the winter of 2000, a class of K-8 preservice teachers were introduced to "TesselMania! Deluxe," a software product that visually and manually engages students in the study of transformations but, more specifically, tessellations. Prior to discussing the topic of transformations, students were only slightly familiar with two types of…